Introduction

Group Insurance for Non-local Students

Student Group Insurance is covering both hospitalization and out-patient medical claim treatments. All claimant may request the insurance company for their medical indemnity due to sickness or accident(s). Please refer to Guidelines on Student's Group Medical Insurance and Student Group Medical Benefit Summary 2024-2025 for more details.

The claimant must take note of the followings:

1.Bind the autopay information of local bank account in Macau (Please see the introduction below for details)

2. Claim Procedures (Please see the introduction below for details)

3."AIA Connect" Reimbursement method

4. Required documents for paper claims (Please see the introduction below for details)

5. Downloads

Please refer to Guidelines on Student's Group Medical Insurance and Student Group Medical Benefit Summary 2024-2025 for more details.

Bind the autopay information of local bank account in Macau

Claim Procedures

The E-claim service system “AIA Connect”:

The E-claim service: Students apply for insurance claims on “AIA Connect”, and the compensation made by the insurance company will be directly deposited into the Macau local bank account registered by the students.

Off-line reimbursement items for paper claims:

• Students are required to complete and submit the documents at the Student Affairs Office;

• Students review the bank account information submitted to the insurance company;

• Student Affairs Office forwards the medical documents to the insurance company;

• Insurance Company’s approval and processing of medical documents;

• The compensation made by the insurance company will be directly deposited into the Macau local bank account registered by the student;

• After about 2 months, please check the registered bank account;

• Should you have any questions, bring student ID card to Student Affairs Office Counter (Room R102, Academic Complex, Block R), or email to the Student Affairs Office’s mailbox for insurance: studentvisa@must.edu.mo.

• For the limit on the maximum amount of reimbursement, please refer to the “Student Group Medical Benefit Summary”, whichever is subject to the latest announcement of the insurance company.

Remarks: Please refer to Guidelines on Student's Group Medical Insurance for more detail

Required documents for paper claims

• The original of the medical receipt and the original medical certificate (such as sheet/book of medical record, the receipt issued by the University Hospital generally lists the etiology), and all the dates indicated should be consistent with the date of treatment;

• Outpatient reimbursee should complete the “Attachment Report for Group Medical Claim” and “Group Insurance Medical Claim Form”;

• Inpatient reimbursee should fill in the “Attachment Report for Group Medical Claim” and “Group Hospitalization & Surgical Claim Form”. The “Group Hospitalization & Surgical Claim Form” should be completed by the attending doctor and sealed by the hospital;

• Medical Referral Letter (Original) (if necessary, also submitted);

• In any case, the original document will not be returned and the medical records may be retrieved about 3 weeks after submission;

• Students are required to submit the documents to the Student Affairs office Counter (Room R102, Academic Complex, Block R) within 60 days from the date of receiving service, otherwise is unable to handle;

• If a student is unable to apply to the Student Affairs Office Counter (Room R102, Academic Complex, Block R) within 60 days due to illness or accident, he/she can download the form directly and submit the completed form and the required documents by posting to the Student Affairs Office of Macau University of Science and Technology (within 60 days of receipt). In the process of mailing, Student Affairs Office is not responsible for any damage or loss of the relevant documents.

Remarks: Please refer to Guidelines on Student's Group Medical Insurance for more detail

Downloads

Out-patient medical claim
“Attachment Report for Group Medical Claim”
“Group Insurance Medical Claim Form”

Hospitalization Claim
“Group Hospitalizaion & Surgical Claim From”

Remarks: The English translation here is for reference only. In case of any discrepancy or inconsistency between the Chinese version and the English version, the Chinese version shall prevail.